Making a Claim

If you need to make a claim, we'd urge you to contact EGM or your insurer immediately. Remember, it is advisable that you notify us of a claim within 24 hours of an incident and that you document all details to the absolute best of your ability. Photos are always worth their weight in gold.

How to Make a Claim for Home Insurance
1. Make sure you and your family are safe.
2. When it is safe, take an inventory of all damage and loss.
3. Write down these details.
4. Contact EGM with details of your claim (see contact info below).
5. Keep all receipts for repairs and replacement purchases relevant to your claim.

How to Make a Claim in Case of a Vehicular Accident
1. Make sure you are safe.
2. Call 911 if required.
3. Do not admit liability!
4. Record the following details:
Accident - date, time, location and people injured
Other Party - owner name, address, phone, driver name and license number
Other Vehicle - year, make, license number, insurer, policy number, broker
Investigating Officer - name, badge number, division
Witnesses - name, address, phone
5. Contact EGM Insurance at first oppounity (see contact info below).

Claims During Business Hours
Monday to Friday: 9 am to 5 pm
Pembroke: 613-735-0621
Petawawa: 613-687-7283
Toll Free: 1-888-200-4048

Claims After Business Hours
Call your insurance company directiy or our two local brokers:
Connie MacCosham: 613-401-5400
Carolyn Smith: 613-401-5400
Kara Hillis: 613-401-7283

Direct Claim Lines
Dominion of Canada: 1-800-661-5522
Intact: 1-888-542-3333
Kingsway: 1-866-864-1112
Lanark Mutual: 1-800-722-9556
Wawanesa Mutual: 1-800-641-7988

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